We ship Internationally to all countries worldwide. Art Youth Society offers free standard delivery on all orders. Please note that free shipping will be applied to your order at checkout.
Kindly note that delivery to rural addresses can result in longer delivery times.
ALL international orders are shipped with FedEx and ALL german orders are shipped with DHL! All orders shipped with FedEx require a signature upon delivery. FedEx usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
International shipping is 2-7 working days worldwide.
TAXES AND DUTIES
German orders are shipped on a DDP (Delivery Duty Paid) basis, meaning all taxes and import duties are included in the final price. Hence, your order will not be subject to any additional charges. All other orders are shipped on a DDU (Delivery Duty Unpaid) bases, meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. Product prices are displayed exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country shipping to. Please check with your local customs office for your local rules and regulations. ALL orders are shipped from Germany.
All orders are fully traceable on our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.
RETURN AND EXCHANGE POLICY FINE JEWELRY
All sales are final. Certain fine jewelry pieces may be exchanged in AYS’ discretion within 30 days of purchase, subject to a 20% stocking fee. You are responsible for all shipping costs for returns and exchanges.
REPAIRS FINE JEWELRY
Should you wish to make any alterations to your AYS fine jewelry, or require a repair, please reach out to a sales representative at firstname.lastname@example.org. Please note that the customer is responsible for the cost of the repair as well as the shipment, unless it is within 30 days of purchase and it has been determined that there is an issue with the product.
FIRST-TIME ORDER POLICY
For security purposes, Art Youth Society reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order
Art Youth Society insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Art Youth Society.